Privacy Policy.

1. Controller

The controller responsible for the processing of personal data through this website and online shop is:

Further company information is available on our Imprint page.

2. What we collect

We process personal data that you provide to us when you visit our website, contact us, request a quote, configure a product, create or use a shopping cart, place an order or use our checkout. Depending on how you use the website, this may include:

• your name and company name;
• billing and delivery addresses;
• e-mail address and telephone number;
• VAT identification number;
• order, product configuration and personalisation details;
• engraving text and engraving proofs;
• correspondence and customer-service communications;
• payment status, payment method and transaction information; and
• technical information such as your IP address, browser, device, operating system, language settings, access times and website activity.

Payment details are entered and processed securely through Shopify Checkout and the selected payment provider. We generally do not receive or store complete credit-card details.

3. Purposes and legal bases

Orders and contractual performance: to process orders, confirm product specifications, prepare engraving proofs, arrange payment, manufacture and personalise products, organise delivery, handle returns and provide customer service. This processing is necessary to take steps at your request before entering into a contract and to perform the contract.

Legal obligations: to comply with applicable tax, accounting, customs, product-safety and commercial-law obligations.

Legitimate interests: to operate and secure our website, prevent fraud, document business communications, establish or defend legal claims and improve our services. Where processing is based on legitimate interests, we balance those interests against your rights and freedoms.

Consent: where required, we process data on the basis of your consent, particularly for non-essential cookies, analytics, advertising technologies and electronic marketing. You may withdraw your consent at any time with effect for the future.

4. Shopify and website operation

Our online shop is operated using Shopify. Shopify processes personal data on our behalf in order to host and operate the shop, provide the shopping cart and checkout, process orders, maintain security and provide related ecommerce services.

For customers in the European Economic Area, the United Kingdom and Switzerland, Shopify states that personal data is initially processed by Shopify International Limited in Ireland. Shopify may use affiliated companies and subprocessors in other countries.

Further information about Shopify’s processing activities is available through Shopify’s privacy information.

5. Shopping cart and local storage

The website may use cookies, browser storage or similar technologies to remember your cart, selected language, country, preferences and checkout session.

Information stored only in your browser remains on your device until it expires or is deleted. Certain cart and session information may also be transmitted to Shopify where necessary to operate the shop, maintain the checkout and restore your shopping session.

6. Payments

Payments are processed through Shopify Checkout and the payment method selected during checkout.

The relevant payment provider receives the information necessary to authorise and process the payment, prevent fraud and meet its legal obligations. Depending on the chosen payment method, this may include your name, billing address, payment details, transaction amount, currency and technical information. The payment provider processes certain information under its own responsibility and in accordance with its own privacy policy.

Payment providers currently offered through the shop may include:

• Shopify Payments;
• Google & Apple Pay;
• Shop Payment & PayPal;
• Klarna, EPS & bank transfer;
• credit card.

Only payment providers actually available during checkout apply.

7. Delivery and order fulfilment

Where necessary to fulfil your order, we share relevant personal data with shipping companies, freight forwarders, customs representatives, insurers and other logistics providers.

The data shared is generally limited to the information required to collect, transport, insure, clear and deliver the shipment, such as your name, company, delivery address, telephone number, e-mail address and shipment details.

8. Other recipients

We may also share personal data, where necessary, with:

• accounting, tax and legal advisers;
• IT, hosting, software and technical-service providers;
• manufacturers and service partners involved in fulfilling or servicing an order;
• public authorities, courts or customs authorities where legally required; and
• service providers used for analytics, advertising or customer communications, subject to the applicable consent requirements.

We do not sell personal data and do not provide it to third parties for their own independent marketing purposes.

9. Cookies, analytics and marketing technologies

Our website uses cookies and similar technologies that are necessary to operate the shop, maintain security, remember customer preferences and provide the shopping cart and checkout.

With your consent, we may also use analytics and advertising technologies to understand website use, measure campaign performance and display relevant advertising. Depending on the technologies activated on the website, these may include:

• Shopify analytics;
• Google Analytics;
• Google Tag Manager;
• Google Ads conversion tracking; and
• Meta Pixel or Meta advertising services.

Non-essential analytics and marketing technologies are activated only where the legally required consent has been obtained. You can give, refuse or withdraw consent through the cookie settings available on the website.

10. International data transfers

Some of our service providers, including Shopify, payment providers, analytics providers and advertising providers, may process personal data outside Austria or outside the European Economic Area.

Where personal data is transferred to a country without an adequacy decision from the European Commission, the transfer is based on an appropriate legal safeguard, such as the European Commission’s Standard Contractual Clauses, together with supplementary safeguards where required.

11. Retention

We retain personal data only for as long as necessary for the purpose for which it was collected.

Order, payment and invoicing records are retained for the periods required under Austrian tax, accounting and commercial law. Data may be retained for longer where necessary to handle warranty or service matters, establish or defend legal claims, comply with another legal obligation or resolve an ongoing dispute.

Enquiries that do not result in an order are normally retained only for as long as necessary to respond and conduct reasonable follow-up, unless a longer retention period has been agreed or is otherwise legally justified.

Consent records and data relating to marketing communications are retained for as long as necessary to demonstrate compliance and until the relevant consent is withdrawn or the data is no longer required.

12. Requirement to provide data

Providing the information marked as required during checkout is necessary to enter into and perform the purchase contract.

Without the required information, we may be unable to process the order, issue an invoice, verify the applicable VAT treatment, arrange delivery or provide requested personalisation.

Providing data for analytics, advertising or marketing purposes is voluntary and is not required to place an order.

13. Your rights

Subject to the applicable legal requirements, you have the right to:

• obtain information about the personal data processed concerning you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• receive certain data in a structured, commonly used and machine-readable format;
• object to processing based on legitimate interests;
• object at any time to processing for direct-marketing purposes; and
• withdraw consent at any time with effect for the future.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. To exercise your rights, contact us using the details stated in section 1.

You also have the right to lodge a complaint with the Austrian Data Protection Authority: Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Vienna, Austria.

14. Automated decision-making

We do not use personal data to make decisions that produce legal effects concerning you, or similarly significantly affect you, based solely on automated processing.

Payment and ecommerce providers may use automated systems to detect and prevent fraud. Further information is available from the relevant provider.

15. Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our website, services, legal obligations or data-processing activities. The version published on this website at the relevant time applies.

Last updated: July 2026