Legal

LEGAL NOTICE

PANTRADE Solutions e.U.
Owner: Mathias Laurin Koidl Bundesstraße 5 / Top 7
A-6111 Volders, Austria

Acting on behalf of: Kreativschmiede Peter Sturm
Högweg 2, A-6133 Weerberg, Austria

T: +43 676 9559582
E: m.koidl@magnumaster.at
VAT ID: ATU74591328

Bank Details:
IBAN: AT87 5700 0300 5556 2137
BIC: HYPTAT22

Concept & Design:
Baumann – Agency for Advertising and Digital Media Sonnenweg 15, 6406 Oberhofen
www.baumann-agentur.at

Technical Implementation:
MrFischer Web-Development
www.mrfischer.de

PRIVACY POLICY

The protection of your personal data is of particular importance to us. We process your data exclusively on the basis of legal regulations (GDPR, TKG 2003). Below you will find key information regarding data processing on our website.

Contacting Us:

If you contact us via the website form or by email, the data you provide will be stored for the purpose of processing your enquiry and in case of follow-up questions. This data will not be disclosed to third parties without your consent.

Collection of Access Data (Server Log Files):

When you visit our website, certain information is automatically collected (so-called server log files), such as browser type, operating system, referrer URL, IP address, and access time. This data is used solely to ensure technical operations and system security and does not allow us to draw any conclusions about your identity.

Cookies:

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. Some cookies remain on your device until you delete them. They allow us to recognise your browser during subsequent visits. If you do not wish this, you can configure your browser to notify you before setting cookies and allow them only on a case-by-case basis. Disabling cookies may restrict the functionality of our website.

Google Analytics:

This website uses Google Analytics, a web analysis service provided by Google LLC (“Google”), with activated IP anonymisation. Google uses cookies that allow for analysis of your use of the website. The information generated is anonymised and transmitted to a Google server, where it is stored. You can prevent the storage of cookies by adjusting your browser settings, or you can disable Google Analytics tracking using the browser plugin available at: http://tools.google.com/dlpage/gaoptout?hl=en

Your Rights:

You have the right to access your stored personal data at any time, including information on its origin, recipients, and the purpose of data processing. You also have the right to rectification, restriction, data portability, objection, withdrawal of consent, and deletion of your data, provided that no legal retention obligations prevent this.

Changes to This Privacy Policy:

We reserve the right to update this privacy policy as necessary to reflect legal changes or new features on our website.

LEGAL INFORMATION

Shipping & Delivery:

Shipping Countries:

Shipping is available to all EU countries. For shipping to non-EU countries, please contact us to arrange individual terms.

Shipping Costs:

Shipping costs within the EU are calculated during the order process and include the applicable VAT. All amounts, including shipping costs, will be itemised before finalising your order.

Payment Methods:

We offer the following payment options:

Credit Card: Visa or Mastercard via our payment service provider Stripe. Your card will be charged upon completion of the order.
Prepayment: Please transfer the total amount to our bank account:
Account Holder: PANTRADE Solutions e.U. / Mathias Laurin Koidl
Bank: Hypo Tirol Bank AG
IBAN: AT85 5700 0300 5556 2137
BIC: HYPTAT22

GENERAL TERMS & CONDITIONS (GTCs)

Scope: These General Terms and Conditions apply exclusively in the version valid at the time of order to all business relationships between PANTRADE Solutions e.U. / Mathias Laurin Koidl, Bundesstraße 5 / Top 7, 6111 Volders (hereinafter “Seller”) and the customer.
Offers and Product Descriptions: The product presentation in the online shop does not constitute a legally binding offer, but an invitation to place an order.
Ordering Process and Contract Formation: The customer can select products without obligation and add them to the shopping cart using the [Add to Cart] button. By clicking the [Buy] button, the customer submits a binding offer to purchase the products in the cart. The seller then sends an automatic confirmation by email.
Prices and Shipping Costs: Prices shown include all components, excluding any taxes such as VAT where applicable. Shipping costs are not included in the product price and will be listed separately during the checkout process.
Delivery and Product Availability: If the selected product is not available at the time of order, the seller will inform the customer immediately.
Payment Terms: The customer may choose from the payment methods listed during the order process.
Retention of Title: Goods remain the property of the seller until full payment is received.
Warranty and Guarantee: Statutory warranty rights apply.
Liability: Claims for damages by the customer are excluded, except for damages resulting from injury to life, body, or health or from the breach of essential contractual obligations (cardinal duties), and for other damages caused by gross negligence or wilful misconduct by the seller or its agents. For the breach of essential contractual duties, the seller is only liable for typical foreseeable damages if caused by simple negligence. The provisions of the Product Liability Act remain unaffected.
Right of Withdrawal for Consumers: Consumers are entitled to a statutory right of withdrawal. Full terms, deadlines, and exceptions are available at: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Dispute Resolution: The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/ We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Applicable Law and Jurisdiction: Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a business, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller’s place of business.